Restaurant & Retail General Manager 

Roles & Responsibilities:

• Recruit, hire, and train all retail store and restaurant staff

• Schedule employees to ensure shifts have proper coverage

• Oversee day-to-day operations including maintaining proper inventory levels, ensuring stocking, implementing purchasing plans, and maintain contact with supplier to ensure maximum efficiency in meeting sales goals

• Streamline working processes to improve the guest experience

• Enforce food handling regulations and other guidelines to increase guest safety

• Promote the restaurant/retail store and implement strategies to ensure business growth

• Maintain positive customer relationships, process complaints, and respond to customer needs

• Complete necessary paperwork, such as sales, inventory, and staff attendance reports

• Ensure compliance with all local, state, and federal laws regarding food quality, safety, labor, employment, company policies and procedures

• Conduct departmental meetings with the F&B Staff according to property standards

• Review staff's worked hours for payroll compilation and submit to Human Resources in a timely manner 

• Ensure the store remains clean and presentable at all times

• Oversee all Food & Beverage and retail store work areas

 

Skills & Requirements:

• 5+ years in the hospitality industry with an emphasis on food and beverages, including 3+ years’ experience at the management level

• A culinary or food service management degree is a plus

• Retail store management experience preferred

• Strong working knowledge of related computer software, including restaurant and retail store management software

• Exceptional organizational, leadership, problem-solving, and communication skills

• Ability to forecast food & beverage and other inventory needs

• Experience in personnel management, including hiring, supervision, evaluation, and succession planning

• Supervisory, scheduling, training, and coaching skills

• Ability to multi-task as well as stay on task and concentrate with constant interruptions

• Experience in food purchasing, food costs, and inventory control

• Knowledge of cash handling procedures and reconciliation of multiple cash banks and reports

• Must be knowledgeable on HACCP controls along with proper storage and use of food

• Monitor compliance with health and fire regulations regarding food preparation and serving

• Exceptional business etiquette and client relations

• Manages time effectively and prioritizes tasks to meet deadlines

• Available to work flexible hours, including weekends

• Bilingual – Fluent in English and Korean preferred

 

 

Associate Brand Manager

Roles & Responsibilities:

• Assist in the development, implementation, and communication of brand marketing objectives, strategies, programs and tactics for wine brands

• Assist in launching the website, online store and shipping program  

• Manage all vendor relations, negotiate prices, set up contracts, and ensure efficiency and quality.

• Coordinate during bottling by organizing supplies and keeping track of cases bottled. 

• Ensure and initiate all tasks regarding brand/product management including inventory control.

• Other duties and responsibilities as assigned.

Skills and Requirements:

• Bachelor's Degree in business/marketing or equivalent experience 

• Experience with wine brand a plus 

• Able to manage multiple projects and tasks simultaneously

• Excellent verbal and written communication skills in both English and Korean

• Proficiency in Microsoft Office Word, Excel, and PowerPoint 

• Must be authorized to work in the U.S

• Must have a valid Driver’s License

• Bilingual (Korean/English) preferred 

 

Property and Development Manager

Roles & Responsibilities:

• Responsible for the property management and investment strategies, the delivery of capital investment projects 

• Responsible for delivering our new real estate development projects in Southern California as well as planning maintenance programs

• Conduct the management of contract related work and associated procedures as well as budget and financial management

• Ensure detailed implementation plans are developed and updated

 

Skills and Requirements:

• Bachelor's Degree or equivalent work experience in related field

• 5+ years in property and development management

• A relevant qualification related to Property Maintenance, Managing Safety, Building Construction is a plus.

• Substantial experience of working in the field of real estate asset management at a manager level

• An understanding of all relevant legislation, which impacts on buildings standards

• A proven track record of partnership working

• Strong people, team and change management skills

• Time-management skills

• Bilingual – Fluent in English and Korean preferred

 

Accounting Manager 

Roles & Responsibilities:

• Maintain accurate and complete accounting books and records; including but not limited to accounts payable (“Payments”), accounts receivable (“AR”), inventory accounts; managing AR collections/aging, on-time Payment processing, inventory reconciliation, etc. 

• Assist with monthly closing of accounting records at the end of each month and prepare/analyze income statement/budget to actual comparison, balance sheet and monthly statement of cash flows.

• Establish, maintain, and coordinate the implementation and improvement of accounting and accounting control procedures.

 

Skills and Requirements:

• Bachelor’s degree in Accounting, Economy, Business or Finance preferred

• Minimum of 3 to 5 years of experience in financial reporting or the equivalent 

• Excellent verbal and written communication skills with the ability to present and explain complex information clearly in Korean

• Experience in SAP or QuickBooks is a plus, but not required

• Strong proficiency in Microsoft Office, including Excel and Word

• High IT literacy, preferred

• Strong, self-motivated team player 

• Comfortable working in a fast-moving dynamic, environment

 

Artist Merch Product Developer

Roles & Responsibilities:

• Manage, prepare, and present new products along with in-depth market research related to our business

• Ensure the development and execution of product projects to assure earnings, growth, and profit goals are achieved

• Prioritize, evaluate, and build roadmaps for new product releases

• Work with suppliers and distributors to negotiate prices and order large volumes

• Collaborate with executives, marketers, and salespeople to set prices that are good for the market and profit

• Communicate with internal and external stakeholders about new product features and capabilities

• Ensure smooth internal workflow by utilizing effective delegation, assigning appropriate resources to each project, and providing direction and counsel as needed

 

Skills and Requirements:

• Bachelor’s Degree or equivalent work experiences in related field

• 3+ years in creative specialist or a related field

• Ability to create visual assets using original ideas while staying within our brand standards

• Ability to work and create with limited information and resources

• Working knowledge of design and production

• Excellent communication and follow through skills

• Time-management skills

• Strong knowledge of the music business preferred

• Bilingual – English/Korean

 

Artist Merch Product Designer

Roles and Responsibilities:

• Research and develop new merch and implement modifications to existing merchandises

• Design products including new and existing products, and create visual elements such as images, logos, catalogues, and illustrations

• Develop and execute product packaging and related components

• Maintain brand standards and specifications on all printed material while working collaboratively with licensor companies to evolve the US market-oriented design

• Work on graphic design projects, illustration, and animation for our e-Commerce channel

• Responsible for coming up with new merch designs that meet the needs and wants of consumers

• Set design requirements based on briefs from internal teams and external partners

• Sketch drafts on paper or digitally

 

Skills and Requirements: 

• Bachelor’s Degree or equivalent work experiences in related field

• 2+ years in product/package design or a related field

• 1+ years in web site design or a related field is a plus

• Proven experience with design, with a strong portfolio of work 

• Creativity in mixing up colors, shapes and techniques

• Experience with design programs (Illustrator, Sketch, etc.)

• Time-management skills

• Strong knowledge of the music business preferred 

• Bilingual – Fluent in English and Korean preferred

 

Receptionist

Roles and Responsibilities:

• Greet visitors and guests; determine the purpose of each person’s visit and direct or escort him or her to the appropriate location

• Answer, screen, and direct phone calls to staff; take messages and schedule appointments

• Receive mail, documents, packages, and courier deliveries and deliver or distribute items

• Order office supplies and keep inventory of stock

• Keep a safe and clean all areas of the office by complying with procedures, rules, and regulations

• Perform administrative & clerical support tasks and basic filing & recordkeeping

• Perform other assigned duties

 

Skills and Requirements: 

• Bachelor’s Degree or equivalent work experiences in related field is a plus but not required

• Comfortable multi-tasking and prioritizing tasks without guidance

• Excellent verbal communication skills, interpersonal skills, and customer service skills

• Basic understanding of administrative and clerical procedures and systems

• Proficient with Microsoft Office Suite or related software

• Able to contribute positively as part of a team, helping with various tasks as required

• Prolonged periods of sitting at a desk

• Must be able to lift up to 20 pounds at times

• Bilingual – Fluent in English and Korean preferred

 

Employment Status: Full-Time

Benefits:

• Paid Vacation

• Paid Sick Leave

• Paid Holidays 

• Health/Dental/Vision Insurance 

Salary:  

• Discussed upon interview

Must be legally eligible to work in the U.S. (Visa sponsorship is not provided)

[SM Entertainment USA is an Equal Employment Opportunity employer.                   

We thank all applicants for their interest in SM Entertainment USA, but only qualified applicants will be contacted to interview.]